FAQ

This page is to find answers to your questions. Do not hesitate to get in touch should you have questions we have not answered to yet.

How long does it take for the package to be delivered?

Pavé guarantees delivery within four working days from the moment the order is placed. It is very likely that the package is delivered within 24 to 48 hours from when the order is placed but we would like to be honest with our customers and take unexpected issues into consideration. We are always searching for the best courier companies to bring the shipping costs down and optimise delivery time to guarantee the most efficient and effective service.

Can we request an invoice?

Once the payment is made, Pavé automatically issues via email a digital invoice. This will contain the details provided by the customer during the purchase process. It is very important that the customer inserts the correct address for the invoice and includes accurate data such as their VAT number before the transaction is authorized. We regret to inform you that it will not be possible to edit the invoice in any ways once the transaction has been authorized.

Do you have products for celiac?

We do have some wheat-free products (Biscotti Riso&Nocciola, Tenerina) but we produce everything in one kitchen laboratory and contamination is not excluded.

Can I have an ordered delivered to an address different from my billing address?

Of course. You will be asked to include a shipping address during the purchase process in case you would like to send a gift to your friends.

What happens if I am not at home when the courier arrives?

No worries. The courier will try to deliver the order twice. Please not forget to leave a phone number where you can be reached by courier in case of need.

Where do we deliver?

Italy, Austria, Belgium, Denmark, Germany, Luxembourg, The Netherlands, Poland, Czech Republic, Slovakia, Hungary, France, Monaco, UK, Spain, Estonia, Fincland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden.

What are the accepted payment methods?

At the moment, we accept payments via PayPal or credit card. Bank transfers or payments with cash upon delivery are not currently accepted.

Are there times of the year during which Pavé's shipping service is suspended?

The shipping service shall be considered suspended only in the days when also Pavé is closed, as, for example, the central week of August or the days leading up to Epiphany (January, 6th). We will strive to report well in advance extraordinary closures and anomalies compared to the normal schedule.

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